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Frequently Asked Questions

Do I need a referral?

No referral is needed to see an ISO Physiotherapist. Just come and tell us your story.

Can I use my private healthcare?

Yes and we use HICAPs allowing you to make your claim immediately.

What do I need to bring?

We provide gowns and shorts on request, however if you prefer your own clothes then loose comfortable clothing works best. Any investigation reports, films and reports from your treating doctor, surgeon or other allied health care provider.

I have been given an EPC plan by my GP how much of my treatment is covered?

If you are coming with an EPC plan then make sure to your bring the referral to your first session. We charge the full amount of the treatment session and are able to process you’re your claim on the spot and you will receive the $52.95 medicare rebate into your account on the spot.

What will my first appointment involve?

Your physiotherapist will use a 60 minute consult to go through a thorough history that’s includes questions about your current needs, your previous visits and any medical related conditions. This will allow your physiotherapist to start to form a detailed picture of your health needs. Your Physiotherapist may then take you through a series of examinations to accurately determine the source of your condition and help formulate a treatment plan in your initial consultation. Your physiotherapist will help to align management and execrises to your specific goals so they are relevant and meaningful to you.


1 hour free parking available in Eastgate Bondi Junction. 2 hour free parking available in Bondi Junction Westfield. Both are within a 3 minute walk of the clinic